Refund Policy

You may request a full refund within 30 days of your initial subscription purchase. The 30-day window starts on the date your first paid charge is processed — not the date you create your account.

Subscription renewals are not covered by this guarantee. The 30-day refund applies only to the first charge on a new paid plan.

To be eligible for a refund, your account must have processed fewer than 20 bank statement parses across the subscription period. This fair-use threshold exists because each parse consumes real infrastructure and AI processing costs that cannot be recovered.

If you have processed 20 or more statements, we are not able to issue a refund for that billing period. If you are unsure of your usage, your dashboard shows a running count of statements processed.

Monthly plans: full refund available within 30 days of the initial charge. Monthly renewal charges are non-refundable — cancel before your next billing date to avoid the next charge.

Annual plans: full refund available within 30 days of the initial charge. After the 30-day window, we will issue a prorated refund for unused complete months remaining in your annual term, less any statement processing costs already consumed.

Statement parsing quota that has already been consumed cannot be refunded. Each parse involves real AI processing and cloud storage costs on our end.

Add-on purchases and one-time charges beyond the base subscription are non-refundable once the service has been delivered.

Subscription renewals — monthly or annual — are not covered by the 30-day guarantee. Cancel before the renewal date to stop future charges.

Email hello@ledgerlens.com with the subject line "Refund request" and include the following: your account email address, the subscription ID from your receipt or the billing page in your account, and a brief reason for the refund.

We will review your request and respond within 3–5 business days. If approved, the refund will be issued to the original payment method. Card refunds typically appear in 5–10 business days depending on your bank.

You can cancel your subscription at any time from the billing page in your account (/billing). Cancellation stops future renewal charges immediately. Your plan remains active until the end of the current billing period.

Cancellation does not automatically trigger a refund. If you cancel within the 30-day window and meet the eligibility criteria, email us separately to request a refund.

This policy does not affect any statutory rights you may have under applicable consumer protection law. Customers in the European Union and some other jurisdictions may have additional rights — including longer refund windows — under local law. Those rights apply in full regardless of the terms above.

If you believe you have rights beyond what this policy describes, contact us at hello@ledgerlens.com and we will review your situation under the applicable rules for your location.

If you have a billing question that is not addressed here, or if you believe a charge was made in error, contact us at hello@ledgerlens.com before initiating a chargeback. We can resolve most billing issues faster through direct contact.

We take billing disputes seriously and aim to resolve them fairly. Honest mistakes happen — if we made one, we will fix it.